Terms and Conditions
Last Updated: 28th February 2023
These Terms and Conditions (“Terms”), together with any and all other documents referred to herein, set out the terms and conditions under which you may access and use the website located at https://www.berelax.com (“Website”) and use the relaxation and beauty services offered by us (“Services”). Please read these Terms carefully before using the Website and/or the Services and ensure that you understand them. If you do not agree to comply with and be bound by these Terms, you must not use the Website and/or the Services.
The Terms are a legal agreement between you – the visitor of the Website, or user of our Services and us – AMIRAL HOLDING DBA BE RELAX, located in Paris – 75008, 17 Rue Marbeuf, SIREN 493 153 175,, and comprise terms and conditions for accessing and using the Website (“Website Terms”), specific terms concerning the use of the Services (“Service Terms”), and general terms and conditions applicable to the use of the Website and the Services (“General Terms”).
Your use of the Website and/or the Services is conditioned on your acceptance of and compliance with our Privacy Policy. Our Privacy Policy describes our policies and procedures we employ when collecting, using, and disclosing your personal information and informs you about your data protection and privacy rights. Please read our Privacy Policy carefully before using the Website and/or the Services.
Section I: Website Terms
Access to the Website
Access to the Website is provided free of charge. It is your responsibility to make any and all arrangements necessary in order to access the Website. We may alter, suspend or discontinue, in whole or in part, the Website at any time and without notice. We will not be liable to you in any way if the Website is unavailable at any time and for any period.
Disclaimer of Warranties
The Website is provided on an “as is” and “as available” basis without any representation or warranty, whether express or implied, to the maximum extent permitted by applicable law: specifically we disclaim any implied warranties of title, merchantability, fitness for a particular purpose and/or non‑infringement. We do not make any representations or warranties that access to the Website, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error‑free.
Restricted Activities
You acknowledge and expressly agree that you are responsible for your own conduct while using the Website, and for any consequences thereof. You agree to use the Website only for purposes that are legal, proper and in accordance with these Terms and any applicable laws or regulations.
You acknowledge and expressly agree that you, you shall not, and shall not allow any third party to:
(i) use the Website to violate the legal rights of others;
(ivi) interfere with other users’ enjoyment of the Website;
(iii) exploit the Website for any unauthorized commercial purpose;
(iv) copy, alter, translate, modify, create derivative works from, reproduce, resell, reverse assemble, reverse engineer, reverse compile any portion of the Website;
(v) remove any copyright, trademark or other proprietary rights notices contained in or on the Website;
(vi) reformat or “frame” or “mirror” any portion of the Website;
(vii) use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website or the content posted on the thereof, or to collect information about its users for any unauthorized purpose; and
(viii) access or use the Website for the purpose of creating a product or service that is competitive with any of our products or services.
If you engage in any of the activities prohibited by this section, we may, at our sole and absolute discretion, exercise our rights or remedies at law or in equity.
Intellectual Property
You expressly acknowledge and agree that any and all patents, inventions, trademarks, service marks, logos, design rights (whether registerable or otherwise), applications for any of the foregoing, copyright, database rights, domain names, trade or business names, moral rights and other similar rights or obligations whether registrable or not in any country (collectively the “Intellectual Property”) associated with our Website and its Content (including, but without limitation to all art, design, text, graphics, user interfaces, “look and feel”, photos, audio, video, complication of the content, code and data, computer code and all other forms of information or data) are the sole property of AMIRAL HOLDING DBA BE RELAX, and its affiliates or are licensed for our use, unless otherwise is expressly set forth in these Terms.
The Content is protected by Intellectual Property rights and other laws available in France and other countries. Elements of the Website are also protected by unfair competition, and other laws and may not be copied or imitated in whole or in part.
All customized graphics, icons, and other items that appear on the Website are trademarks, service marks or trade name (“Marks”) of AMIRAL HOLDING DBA BE RELAX, its affiliates or other entities that have granted us the right and license to use such Marks and may not be used or interfered with in any manner without our express written consent.
Except as otherwise expressly authorized by these Terms, or without our prior written permission, you are not allowed to reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner reuse the Content. Except as expressly provided herein, we do not grant to you any express or implied rights to our Intellectual Property rights or that of any third party.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE OR ANY OF OUR OFFICERS, DIRECTORS, REPRESENTATIVES, AGENTS, EMPLOYEES, CONSULTANTS, LAWYERS, AND OTHER PERSONNEL AUTHORIZED TO ACT ON OUR BEHALF BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR: (A) ANY LOST REVENUE, DATA LOSS, LOSS OF ANTICIPATED PROFITS, OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM: (I) YOUR USE OF, OR CONDUCT IN CONNECTION WITH THE WEBSITE; (II) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; OR (III) ANY BUGS, VIRUSES, TROJAN HORSES, OR ANY OTHER HARMFUL AND DISRUPTIVE CODE THAT ARE FOUND IN THE WEBSITE OR THAT MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, REGARDLESS OF THE SOURCE OF ORIGINATION, OR (B) ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF THE GREATER OF EUR 100.00.
THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY, WHETHER BASED ON TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Indemnification
You agree to indemnify and hold us and any of our officers, directors, employees, consultants, and agents harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (i) your use of the Website, (ii) your violation of these Terms, or (iii) your violation of applicable laws or regulations.
We retain the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
Links to Other Websites
The Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content or services available on or through any such websites or services. We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Applicable Law & Disputes
These Terms, and the relationship between you and us, whether contractual or otherwise, shall be governed by, and construed in accordance with the laws of France without regard to its conflict of law provisions.
In the event of any controversy, dispute or claim (collectively “Dispute”) between you and us arising out of or in connection with your use of the Website, the parties shall attempt, in good faith, to resolve any such Dispute among themselves in an amicable fashion. If the parties are not able to resolve any such Dispute within fifteen (15) days, then either party may submit such Dispute to mediation. If the Dispute cannot be resolved through mediation within a month of the submission to mediation, then the parties shall be free to initiate legal proceedings and pursue any right or remedy available to them in which case the competent courts of France will have the jurisdiction to hear the cases.
Section II: Service Terms
This Section applies to your use of our Services. For the purposes of these Terms, the term Services shall encompass relaxation and beauty services, and the sale of our products, including pillows, travel accessories, massage products and electronics (“Products”).
Eligibility
You have the right to use the Services provided that you fulfill the following conditions: (i) you are a passenger with a valid boarding pass, an airport employee, or an airline crew, (ii) you are 18 years old or over, and (iii) you are accompanied by an adult if you are lower than 18 years of age.
Reservations
You are not required to make a reservation in advance to use the Services. You are free to visit our premises anytime during our opening hours which may change from time to time. You are recommended to consult our Website to stay updated about our opening hours.
You shall be free to make a reservation in order to use the Services. You must ensure that you make a reservation at least 12 hours in advance to make sure we have someone available for you when you arrive at our premises.
Our Commitments
Our Services are designed for and are open to people of any gender, and our premises are wheelchair accessible.
We strive to keep our premises clean every day. To this end, we sanitize all our supplies and follow strict hygienic protocol.
The professionals that are employed by us are trained professionals or go through a strict training process with us. All our therapists that are available at our premises in the USA are licensed therapists.
In order to ensure that your visit and experience with us goes well and that you are satisfied with our Services, we ask you to share any health-related issue, allergies, medical conditions, injuries or pain (collectively the “health conditions”) you have that can affect your treatment. It is your obligation to provide us with true, complete, and accurate information about your health conditions. We disclaim any and all liability and responsibility for negative consequences of your treatment stemming from your failure to provide true, complete and accurate information about your health conditions.
Our Liability
We take all precautionary measures in order to ensure our Services are offered in a safe environment. We also require you to adhere to strict security and safety rules when you are at our premises. You shall acknowledge and agree that we shall not be liable for any injuries or accidents that occur on the premises.
You shall be responsible for your personal belongings. You shall acknowledge and agree that we are not responsible for any loss or rubbed item at our premises. We will do our best to help you find what you are missing and will be happy to share our camera footage if necessary.
Your Commitments
You must respect our rules of conduct when you are at our premises. You must respect other guests and make sure everyone is enjoying a relaxing moment. You are not allowed to bring food or beverages to our premises.
You are required to put your phone or other electronic devices on silent mode and place your calls outside the premises.
Payment & Taxes
Our prices for the Services vary upon locations due to local regulation, cost of living, importation taxes and freight cost. At our premises in the USA and Canada, our prices do not include taxes. However, in the rest of our locations, taxes are included in our prices.
You can pay cash, debit or credit cards for payments for the Services and products. We do not accept checks, mobile payment services or any cryptocurrency.
Refunds & Guarantees
The payments made for the Services are not refundable. We offer a 2-year guarantee from the date of purchase on all our Products, provided that you register your Product for a guarantee with us. You must keep the receipt of your purchase as a proof of purchase in order to avail yourself of the guarantee.
We guarantee that our Products are free from any material or manufacturing defects for a period of 2 years from the date of purchase, except as follows:
- This guarantee does not cover damage resulting from incorrect or excessive use, an accident, the use of an unauthorized accessory (i.e., a different charger).
- A modification of the device or any other situation beyond our control.
We disclaim any liability in the event of accidental damage concerning our Products. All of our rights and remedies are expressly reserved.
Photo Release Form
When you fill and sign our photo release form, you give permission to us to use your photographs and/or videos in publications, news releases, online, and in other communications related to our business, worldwide. By signing the form, you waive the right to compensation or royalties and to disapprove or approve the final content created.
Your personal information such as name, address, email or phone number will not be shared at any time. You have the right to retract at any time by sending an email at [email protected].
Priority Pass
We are happy to welcome Priority Pass members at our premises in the USA, Canada, Germany, the UK, Oman and selective locations in the UAE. We accept most of the card holders that have a partnership with Priority Pass, except American Express and Capital One Venture. Be Relax is not the decision maker on who can benefit from our offer. Please contact your credit card issuer for more details. We invite you to visit Priority Pass website for more information about the services we offer to their members. Please note that the offer is only for the card holder. We do not accept guests.
Section III: General Terms
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable laws and the remaining provisions will continue to be in full force and effect.
Entire Agreement
These Terms contain the entire agreement and understanding among the parties hereto with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements, understandings, inducements and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof.
No Waiver
No failure by either party hereto to exercise, and no delay by such party in exercising, any right under these Terms shall operate as a waiver thereof. The exercise by either party hereto of any right under these Terms shall not preclude the exercise of any other right, and the remedies provided herein are cumulative and not exclusive of any remedies provided at law or in equity.
Amendments
We reserve the right to make changes to these Terms from time to time for a variety of reasons, including, without limitation, compliance with applicable laws and other regulatory requirements. Therefore, we may revise the Terms at any time, without notice. For this reason, we recommend you to visit this page regularly in order to be kept updated about the revisions. Your continuation to use the Website and/or the Services after such a revision is posted will be deemed your acceptance of such revisions of the Terms.