Privacy Policy

Last Updated: 28th February 2023

This Privacy Policy sets forth the data collection and processing practices and principles we employ at Be Relax (“we”, “our”, or “us”) when you access and use our website located at (“Website”).

At Be Relax we respect and care about your privacy. This Privacy Policy explains how we collect your personal information, why we collect it, how we keep it and who we share it with. It also explains what rights you have under the General Data Protection Regulation of the European Union (“GDPR”) relating to your personal data.


Data Controller

AMIRAL HOLDING DBA BE RELAX, located in Paris – 75008, 17  Rue Marbeuf, SIREN 493 153 175 owns and operate the Website, and is the “Data Controller” of all personal data collected and used to provide you the Website and for any other purposes set out in this Privacy Policy. The Data Controller is responsible for deciding how and why your personal data is used and for ensuring that your data is handled legally and safely.

Information Collected

We collect personal data from you when you access and use the Website. Personal data is any data that can directly or indirectly identify a person such as a name, email address, or date of birth.

(a) Information directly provided by you

We collect your personal information that you submit to us when you:

1. Book a service with us

2. Sign up to our newsletter

3. Contact us via the contact form

4. Register a product for guarantee purposes

5. Interact with us via our social media pages

6. Call or email us for any query

The information may include: full names, gender, email address, phone number, flight information, purchased products, and any other personally identifiable or health-related information you may voluntarily choose to share with us.

(b) Information we collect automatically

When you use our Website we automatically collect the following from you. None of this information is capable of identifying you alone. However, when combined with other information, it may identify you. Please be aware that we do not knowingly attempt to identify you by combining information about you.

1. Log Data. When you visit our Website, view content provided by us, use our Website we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Website.

2. Cookies. We use cookies and other similar tracking technologies (collectively “Cookies”). These Cookies are used by us for limited purposes with your consent, except for those that are strictly necessary for the functioning of our Website (More information on Cookies is provided in the Cookies Section of this Privacy Policy).

Purposes of Processing

We only collect and use your information as described in this Privacy Policy. We will use your information in the following circumstances:

  • To allow you access and use the Website and the services offered through it;
  • To send you targeted offers or news about us and our services.
  • To diagnose problems with our servers, to administer the Website;
  • To develop and improve the Website and give you a better experience when you use the Website;
  • To produce aggregate statistical information about users and their activities on the Website that does not identify any person;
  • To investigate any claims or disputes concerning the use of the Website; and
  • To improve and enhance the safety and security of the Website, as well as to design and develop new features and products.

Legal Bases of Processing

Under the GDPR we are required to have valid legal bases in order to lawfully collect and process any personal information. The following are the legal bases that we rely on when we collect, use and process your personal information:

(a) Consent

In order to collect and use certain information about you, we rely on your consent. This is where you have actively agreed to our collection and use of your personal information.

(b) Performance of a Contract

As a user of the Website you agree to our Terms and Conditions in order to access and use the Website and the services offered by us. These Terms and Conditions are a legal agreement between you and us. We will process your personal information on the legal basis that it is necessary for us to provide you with the Website.

(c) Legal Compliance

We may have to process and share your personal data in order to comply with our legal obligations, or to protect our rights or the rights of others. For example, we may be required to comply with a subpoena, court order, or a similar legal procedure.

(d) Legitimate Interests

In some limited circumstances we rely on our legitimate business interests in order to collect and process your personal information. Before using your data for our legitimate interests, we always carry out a balancing test to carefully consider the impact of the processing on your interests, rights and freedoms. We only process your personal data if we are satisfied there is no negative impact on you. Most commonly, we may rely on legitimate interests legal basis for the following activities:

  • providing, maintaining, improving and developing the Website and our services;
  • using aggregated (non-personally identifiable) statistical and analysis data to identify usage trends;
  • dealing with user queries and complaints;
  • identifying fraudulent behavior and ensuring the Website and systems are safe and secure.

Sharing of Your Personal Information

In order to provide you with the Website we may share some personal information with other parties. When we share your personal information, we do our best to ensure that your personal data is stored and handled as securely as it is with us. We may share your personal information with the following categories of recipients:

Service Providers. We use third party service providers to provide you with our Website and  our services. These third party service providers are exposed to your personal data when they provide their services to us. We ensure that these service providers do not make use of your personal data for any secondary purposes other than our express written instructions. The following are the categories of such service providers:

  • Hosting Service Providers – to host our Site, database and media files.
  • Email Management Provider – to send marketing emails
  • Web Analytics Service Provider – to obtain statistical information about the Service usage

Business Transfers. If we sell, transfer, or merge parts of our business or assets, your data may be transferred to a third party. Any new owner of our business may continue to use your data in the same way that we have used it, as specified in this Privacy Policy (i.e. to communicate with you).

Law Enforcement. In some limited circumstances, we may be legally required to share certain data, which may rarely include your personal data, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Staff. We may share some personal information about you with our employees, or independent contracts. We ensure that they handle your personal data according to this Privacy Policy, applicable laws and our internal policies.

Your Rights

When you are using the Website, you have the following rights in relation to the processing of your personal data which are granted to user the GDPR:

Right to be Informed: What personal data we are processing about you and why (we provide this information in this Privacy Policy).

Right to Access: You have the right to request access to your personal data and obtain a copy of the personal information we have collected. For such information, you can contact us using our contact details provided in this Privacy Policy.

Right to Deletion: We store your personal information for as long as necessary to provide you with the Website. You have the right to request the deletion of your personal information if you believe we no longer need it for the purposes for which it was provided. Please note that we may need to keep a record of your request to ensure compliance with legal obligations. To request deletion of your personal data, you can contact us using our contact details provided in this Privacy Policy.

Right to Rectification: If the personal data held is inaccurate, incomplete or out-dated, you have the right to have it corrected or updated. For such requests, you can contact us using our contact details provided in this Privacy Policy.

Marketing Opt-Out: You have the right at any time to prevent the use of your personal information for direct marketing purposes. If you no longer want to receive marketing messages, please let us know by using our contact details provided in this Privacy Policy.

Right to Object: You have a right to object to the processing of any personal data that we process where we are relying on legitimate interests as the legal basis of our processing. If you request to exercise your right to object, if we have legitimate grounds to carry on processing your data, we will be able to continue to do so. Otherwise, we will cease processing your data.

Right to Data Portability: You can request a copy of your personal information in a machine-readable format that can be transferred to another provider. For such requests, you can contact us using our contact details provided in this Privacy Policy.

Rights related to Automated Decision-Making: There are several rights in this area where processing carried out on a solely automated basis results in a decision that has legal or significant effects on the individual. In these circumstances, your rights include the right to ensure that there is human intervention in the decision-making process. Please note that we do not use your personal data in this way.

Where is Your Data Stored?

We use service providers (e.g. email management, website and database hosting and web analytics) located in different countries and regions (including the USA and EU) to carry out certain operations during the normal course of business. Consequently, your personal information may be transferred to another country where it would be subject to the laws of that country. In order to ensure the security of your personal data we sign binding data processing agreements (incorporating Standard Contractual Clauses adopted by the EU Commission) with these service providers and require them to have certain technical and organizational measures in place to ensure the confidentiality and security of your personal information. These agreements also ensure that your personal information is not used for purposes other than those for which it was collected.

Data Retention Period

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Privacy Policy, or for a longer period as may be required by applicable laws. You can always request that we suspend or remove your personal data by writing to [email protected] ______________.

Security Measures

We maintain administrative, technical, and physical safeguards for the Website to protect against the loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal information we collect through the Website. We use Secure Sockets Layer (SSL) software, the industry standard, to encrypt the information you submit to us through the Services in order to protect its security during transmission to and from the Website. We also use a third-party data storage service that encrypts the data at rest.

Please note, despite all the measures we take to maintain the safety and security of your personal information, no transmission over the Internet can ever be guaranteed to be 100% secure. Consequently, we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.

Cookies & Tracking

(a) What are Cookies & Tracking Technologies?

We use cookies and other tracking technologies such as beacons, tags and scripts on our Website. Cookies are small textual files that may be stored on your device (i.e. computer, mobile phone or other device) when you visit a website. They are generally used to facilitate browsing on the website, keep track of actions within the website, measure how well the website is doing, remember your preferences and login details, etc.

Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

For the purposes of this section, cookies and other tracking technologies shall collectively be referred to as the cookies.

(b) Why do we use cookies?

These technologies allow us to deliver our Website to you and enhance your experience with us. We do not place any cookies on your device before obtaining your consent (except for the strictly necessary cookies which allow our Website to function).

The category of cookies are presented to you when we ask your consent to install cookies on your device. You can always change your cookie preferences.

(c) How to delete cookies?

It is you who decides whether we can set cookies on your device. You are also able to configure your browser to accept or reject cookies by default through your browser setting. You can refer to official information provided by your browser software provider on how you can deactivate and delete cookies.

In the event that you set your browser to reject all cookies or delete our cookies, that may lead to the unavailability to access to some or all of the Website provided by us and that your experience when you use our Website may be less satisfactory.

(d) Categories of Cookies

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies. These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services. They are Session Cookies.

Cookies Policy / Notice Acceptance Cookies. These Cookies identify if users have accepted the use of cookies on the Website. They are persistent cookies.

Functionality Cookies. These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website. They are persistent cookies.

How to Make a Complaint?

If you have any cause for complaint about our use of your personal information, you have the right to lodge a complaint with appropriate authorities. Since we are based in France we fall under the scope of the Commission Nationale Informatique & Libertés – CNIL.

That said, we would welcome the opportunity to resolve your concerns ourselves, so please contact us first at [email protected].

Changes to Privacy Policy

This Privacy Policy may be amended by us from time to time. This may be done out of necessity (e.g., in order to reflect changes in the applicable laws), or if we change our business in a way that affects personal data protection.

Any changes will immediately be posted on the Website and you will be informed about the changes in the Privacy Policy via email, prior to the changes becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Applicable Laws

While we fall under the scope of the GDPR since we are based in France, Be Relax strives to comply with all applicable laws around the globe that are designed to protect your privacy. Even if legal requirements may vary from country to country, we intend to adhere to the principles set forth in this Privacy Policy even if, in connection with the above, we transfer your personal information from your country to countries that may not have the same level of protection of your personal information. In other words, our goal is to provide protection for your personal information no matter where that personal information is collected, transferred or retained.

Contact Us

Please submit any questions, concerns, or comments you have about this Privacy Policy or any request concerning your personal information to:

Email: [email protected]

Postal Address: AMIRAL HOLDING DBA BE RELAX, 17 Rue Marbeuf Paris – 75008